Effective Date: 5^th September 2023

Welcome to Paws & Whiskers. These Terms of Service (the “Terms”) govern your use, including any content, functionality, and services offered on or through www.pawsandwhiskers.uk (the “Website”). By visiting, accessing, browsing, or using any of our services on our website, you agree to abide by these Terms of Service. ACCEPTANCE OF TERMS AND WAIVER OF RIGHTS

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT VERY CAREFULLY.

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and Paws and Whiskers. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

SUBSCRIPTION PLANS AND AUTO-RENEWAL

The services are offered by way of a subscription. Paws and Whiskers subscribers may select from the following subscription term durations (the “Subscription Plan“):

A Monthly Subscription Plan

B 3 Month Subscription Plan

C 6 Month Subscription Plan

D 12 Month Subscription Plan

All Paws & Whiskers subscription plans will automatically renew on a month-to-month basis at the end of your subscription duration and will be subject to the same Terms of Service as before, unless otherwise provided at the time of renewal.

To cancel your subscription please email us at hello@pawsandwhiskers.uk and we can assist you. Cancellation will take effect after your current subscription plan duration. Please note that a cancellation fee of up to, but no more than £50.00 may be applicable for early cancellations due to any upfront discounts and loyalty pricing.

1. a)Each Subscription Plan is continuous and bound to its agreed term duration. A 3-Month Subscription Plan is equal to three (3) separate orders, a 6-Month Subscription Plan is equal to six (6) separate orders, and a 12-Month Subscription Plan is equal to twelve (12) separate orders. When purchasing our Subscription Products, you are agreeing to commit to the number of separate orders corresponding to the Subscription Plan you chose.
2. b)At any time, without notice and for any reason, we reserve the right to terminate these Terms of Service or suspend access to the Services indefinitely, including but not limited to any conduct that we believe violates these Terms of Service.
3. c) If you wish to cancel your subscription, you may send a notice to us at hello@pawsandwhiskers.uk or in your account settings. Your cancellation request may be subject to a cancellation fee.
4. d)You may change the delivery frequencyin which you receive a shipment under the Manage Subscriptions page of your account. Delivery frequencies may be changed between 1 Month, 2 Months, and 3 Months.

PRICES AND PAYMENT TERMS

All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling in certain cases. All such taxes and charges will be added to your merchandise total and will be itemised in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

We may offer from time-to-time promotions on the Site that may affect pricing and that are governed by terms of service separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

From time to time, we may offer a free box code, that grants your first box for free on a 6- or 12-month plan. If this code is used, you are bound to the duration of the 6 months (6 boxes) or 12 months (12 boxes). Your first box will be of absolutely no cost to you (£0.00) and each remaining box will be the posted rate on our website. If you wish to cancel before the end of your selected term (example: after 1, 2, 3, 4, or 5 month(s)) you will be charged a cancellation fee of £50.00. You authorise us to charge your payment instrument for this cancellation fee.

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order.

Paws and Whiskers subscription plans are paid monthly. Providing us with your payment information authorises us to access and use the payment instrument you have chosen for regular monthly or bi-monthly payments of each Paws and Whiskers order, plus applicable taxes, and shipping. When you provide us with your payment information, you authorize us to charge your payment instrument for the amount owed.

Upon completing and submitting your payment information, your first payment will be processed. All other payments for Paws and Whiskers shipments following the first payment will be processed every 30 days.

SHIPMENTS, DELIVERY, TITLE, AND RISK OF LOSS

After you place your first order and begin your subscription plan, your order will take place as soon as reasonably possible, depending on the delivery method selected. All recurring orders will ship every 30 days following your order. Unless otherwise specified at the time of order, you will pay all applicable shipping and handling charges specified during the ordering process.

If you purchase goods from us for delivery to a destination outside the Isle of Man your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. It is imperative that you provide us with the delivery address, as well as the name of the recipient, in a complete and accurate manner. We are not responsible or liable for the delivery of your goods to the wrong address or wrong person as a result of inaccurate or incomplete information provided by you.

Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. It is important to note that delivery times do not include weekends or statutory holidays, and you will be responsible for delivery fees unless otherwise noted on the Site.

RETURNS, EXCHANGES, AND REPLACEMENTS

Defective products may be returned for replacement products. To return a defective product, please email us at hello@pawsandwhiskers.uk to begin your claim. Any products found to be defective are subject to replacement upon our investigation. You must notify us, within fourteen (14) days from the date you received your subscription package, of the defective product. Postal service notifications may be required to verify the date of which our products were received by you.

We cannot guarantee that an identical Product will be available at any given time, and you may be sent a replacement Product of similar value and/or type. You may message us directly at hello@pawsandwhiskers.uk to make any specific requests if your dog or cat enjoys a certain toy more than another.

You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. In the event of repeated claims of undelivered Product, or defective Product, your membership may be cancelled.

ACCOUNTS AND SECURITY

By creating an account on our Site, you agree to the following:

1. a)You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. b)All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
3. c)If you fail to safeguard your login and/or password, Paws and Whiskers is not responsible for any loss or damage.

CANCELLATION POLICY

To cancel, please reach out to our customer experience team at hello@pawsandwhiskers.uk with the full name you used in your subscription before the new period of your subscription starts. Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription period, you will be charged for the remainder of that subscription period.

REFUND POLICY

Certain refund requests for Subscriptions may be considered by Paws and Whiskers on a case-by-case basis and granted in sole discretion of Paws and Whiskers.

For any inquiries regarding returns or refunds, our dedicated customer service team is readily available to assist you. Please send an e-mail to hello@pawsandwhiskers.uk – add your name, surname, e-mail address and the reason why you need to return the item or need a refund. We’ll review your case and write you back in 5 business days.

Upon requesting to return an item, we promptly generate a return label for your convenience. However, please note that these return labels are applicable only for returns within the Isle of Man, unfortunately, we are unable to create return labels for the UK and Northern Ireland. Should you wish to return an item from outside the IOM, kindly be aware that shipping costs may be incurred.

DELIVERY POLICY

FOR YOUR FIRST MONTH
Your first box ships immediately. (Next business day after subscription)
You next payment will be on 10th of the following month and next shipment will be before 15th of each month for Paws & Whiskers Boxes.

For one off box this will be shipped within 2 business working days

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Paws & Whiskers

Paws & Whiskers has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Paw and Whiskers shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Limitation Of Liability

In no event shall Paws and Whiskers nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Paws and Whiskers its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Paws and Whiskers ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Paws & Whiskers or any person for whom Paws and Whiskers is responsible, and even if Paws and Whiskers has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales and the IOM without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Contact Us

If you have any questions about these Terms, please contact us at hello@pawsandwhiskers.uk